It can happen that the points are not counted immediately at the end of an activity. This is usually due to the network being too weak when you recorded your activity. If, after several attempts to synchronise, the points are still not being allocated to you, try restarting your Squadeasy application.
If the problem persists the day after your activity, don't hesitate to contact boogie@squadeasy.com.
As a reminder:
I'd like to tell you about the criteria for an activity to be taken into account.
🚶 For fast walking :
- The minimum acceptable pace is 3 km/h
- The maximum pace allowed is 8 km/h
🥾 For hiking :
- The minimum acceptable pace is 2 km/h
- The maximum pace allowed is 12 km/h
🏃 For running :
- The minimum pace allowed is 5 km/h
- The maximum pace allowed is 18 km/h
🚴 For cycling :
- The minimum pace allowed is 5 km/h
- The maximum pace allowed is 35 km/h
🛴 For scooters :
- The minimum acceptable pace is 6 km/h
- The maximum speed allowed is 20 km/h
Thank you for your understanding and don't hesitate to contact me if you need more information.